The common questions from our customer are listed below. Hope it makes it clear for you guys!
Q: Is there any physical store in Hong Kong?
A: Unfortunately, we only have an online store at the moment.
Q: Are the product inspection and buyback service available in Hong Kong?
A: It is not currently available in Hong Kong. We only offer those services in Japan.
Q: Can you tell me if my goro’s is real or fake from a picture?
A: Sorry, we cannot. The product inspection is only done in person at the DELTAone store in Japan.
Q: How long does the delivery take?
A: Hong Kong: 7-14days, Outside of Hong Kong: 7-21days
Q: How long does the refund take for the international shipping fee?
A: Generally, the difference in the shipping cost will be refunded to you within one week from the date of arrival.
Q: If the items are purchased as a set, is it possible to get assistance in setting up the goro's before shipping?
A: Yes, definitely!
Q: Why does the price of the items with same design varies?
A: It depends on the number of our stock. Less stock we have the more valuable the item is, hence the price is slightly higher (and vice versa).
Q: How should I take care of my goro’s?
A: Basically, we do recommend our customers to do anything. To enjoy the aging of the silver over time, you may leave your goro's as it is without polishing. The more you wear them, the more unique taste you would get! This is one of the theory of goro’s.