FAQs

ABOUT GORO's
 

1. What is goro's?

  • goro’s is a silver accessory brand founded by Goro Takahashi, the legendary Japanese craftsman of Native American style Jewellery.

 

2. Who is Goro Takahashi?

  • Goro Takahashi was the legendary Japanese craftsman of Native American style jewelry.
  • Goro first learned to carve leather from a US occupation troop soldier during his teenage years and opened his first shop in Aoyama, Tokyo in 1966 at the age of 27. He then moved to the USA to study silver carving from the Native Americans. He was given the title “Yellow Eagle” by the Lakota tribe, a subculture of the Sioux people.
  • After his return to Japan, Goro Takahashi moved his shop from Aoyama to Harajuku, also in Tokyo. He added the Native American style to his creative design sense, which elevated his jewelry to an even higher level.
  • Goro Takahashi left this world in December 2013. Goro’s products have become legendary and continue to fascinate people around the world.

3. Who wears goro's?

  • Many celebrities around the world including Eric Clapton, G-DRAGON from Big Bang, Hong Kong actor and Singer Shawn Yue, and premier Japanese celebrities such as Takuya Kimura from SMAP, Anna Tsuchiya, TAKAHIRO from Exile are fans of goro’s.

 

ABOUT GORO'S ITEMS
 

1. What are the Sizes of Chains?

  • There are 2 chain sizes:
    1. Standard Chains are 47 cm long
    2. Long Chains are 70 cm long

 

2. What are the Sizes of Bracelets?

  • Below is the size chart showing bracelet inner circumference.
  • Your palm size should be considered when selecting bracelet size. Actual bracelet size might vary slightly due to unique differences in leather.
  • Therefore, it’s best if we look at your hand in person before recommending the correct size.

 

ABOUT DELTAONE HONG KONG

 

1. Who is DELTAone Hong Kong?

  • DELTAone Hong Kong is the first global branch of DELTAone in Hong Kong.
  • DELTAone is the most trusted retailer of goro’s Accessories from Japan, which is headquartered in Harajuku. We deliver ONLY genuine goro’s products with the largest variety from different generations. All of goro’s items sold at DELTAone Hong Kong are authentic. We supply them from DELTAone, a specialty store of goro’s in Japan.

 

2. Who is DELTAone?

  • DELTAone is the premier second-hand retailer of goro’s accessories in Japan. The flagship store is located in the heart of Harajuku and offers the largest variety of goro’s Accessories.

 

3. What is the difference between DELTAone Hong Kong and DELTAone in Japan?

  • DELTAone Hong Kong is a branch of DELTAone Japan. At DELTAone Hong Kong, we deliver our products domestically in Hong Kong and globally to serve goro’s fans around the world.
  • Considering the value of these items and valuing the craftsmanship by goro’s, we want to make sure the products are safely delivered to your door. This is why we use SF express for Hong Kong domestic delivery and DHL/UPS for international delivery. We make sure that these delivery vendors offer secure insurance coverage and also reliability in terms of delivery and customs clearance, so that we achieve our objectives.
  • DELTAone Hong Kong will continue to deliver a reliable and valuable service for our customers.

 

4. Do you have a physical store in Hong Kong?

  • Our physical store is located in Shop No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong, and you can find our online store on our website.

 

5. Can I sell my goro's to DELTAone Hong Kong?

  • Buyback service is now available in our Hong Kong's physical store. To apply for buyback service, please contact us via our support channel on our website.

    For more details, please visit our buyback page.

 

6. Can you help me set up my goro’s product?


7. Which countries do you ship to?

  • Yes, the eligible countries for international shipping are listing in the checkout page, under the Shipping Destination tab.

 

8. What payments are available at the checkout?

  • Currently, we offer payments with Credit Card (VISA/Mastercard/American Express), Google Pay, Apple Pay, Paypal, and Shop Pay.

 

ABOUT DELIVERY

 

1. How long does delivery take?

 

2. Do you ship internationally?

 

3. How much is the shipping fee?

  • Local delivery within Hong Kong incurs a fee of 50 HKD. We currently offer free delivery for orders over 2,000 HKD.

  • International delivery fees depend on order value.

    - Over 15,000 HKD: Free shipping
    - Between 2,000 HKD and 15,000 HKD: 400 HKD
    - Under 2,000 HKD: 150 HKD

    All orders, except orders under 2,000 HKD, are covered by insurance from Parcel Pro.

4. Are there any remarks for international shipping? 

  • Yes, we have remarks for UPS and DHL international shipping. Please make sure to read the remarks on the Shipping page before making an order with DELTAone Hong Kong

5. How can I track my order?

  • After your shipment is out for delivery, we will send you the tracking number to your email.

 

6. Is there any special promotion?

  • We currently offer free local delivery in Hong Kong on orders above 2,000 HKD.

 

7. Can I have my order delivered to EF lockers?

 

8. Will there be shipment insurance?

  • Yes, shipment insurance will be arranged by us.

 

9. Can you label an order as a gift and/or change the item value on the delivery invoice?

  • No. We are required to write down the actual cost of the item(s) on the parcel to make sure that it will be fully insured by delivery vendors. Also, we cannot label your order as a gift item.

     

10. Do you accept international bank transfer as a payment method? If yes, who bears the bank charges?

  • Yes, we accept international bank transfers. Once you add the item to your shipping card, you can choose “Bank Transfer (International)” as your payment method. You will be prompted to enter the bank information.
  • All bank charges are borne by the customer, which includes local, intermediary, and overseas bank charges. We recommend using Wise (TransferWise), a money transfer service, for customers living outside Hong Kong. TransferWise can significantly reduce fees for international bank transfers, up to 8 times lower fees for overseas remittance and faster transaction times compared to other overseas remittance providers.

 

VIP


1. Do you have a loyalty or VIP program?

  • Yes. As a prestige VIP member of DELTAone Hong Kong, you can enjoy special offers and discounts. You will also be entitled to have instant access to the latest arrivals of rare goro's items.
  • For more details, please check the following page:
    https://www.deltaone.com.hk/pages/vip


2. What are the requirements of becoming a VIP member with DELTAone Hong Kong? 

  • To qualify for a VIP membership, you must purchase a total of 400,000 HKD worth of goro's products from DELTAone.

 

3. What are the benefits of becoming a VIP member?

  • The perks of becoming a VIP
  1. VIP card issued by DELTAone
  2. 5% discount on your future purchases
  3. Free delivery for customers in Hong Kong
  4. We will search for your desired item across multiple stores

Disclaimer:
-VIP discounts do not apply to specially made items such as Eagles and All Gold items. For more information about these exclusions, please consult our staff.

Guarantee


1. 1. Are goro’s items sold at DELTAone Hong Kong genuine?

  • Yes, all of goro’s items sold at DELTAone Hong Kong are certified genuine. The majority of our products are sourced from Japan, except for those we bought back from our customers in Hong Kong. Our buyers at DELTAone have many years of experience and knowledge in handling goro’s items.

2. Will you issue a guarantee card for the item(s)?

  • Yes, a guarantee card is issued for the items sold at DELTAone. (Note: There are some exceptions)

 

3. Another retailer informed me that the item is fake. What can I do? 

  • If the item is later identified to be fake at other goro’s retailers, we will refund the full amount to our customers. 

 

4. What kind of information are indicated on the guarantee card? 

  • The product name, weight, and item code information will be indicated on the guarantee card.

 

5. I lost my guarantee card, can I still refund my item?

  • The full refund policy will not be applicable to customers who have lost their guarantee card. We will not re-issue the guarantee card due to loss or theft. Please keep your guarantee card safe with the product.

 

6. Do you have any sample design for the guarantee card?

CUSTOMER SUPPORT


1. How can I contact DELTAone Hong Kong? 

  • You can contact us via the following channels:
    1. Whatsapp: +852-9017-6255
    2. Facebook Messenger: http://m.me/DELTAoneHK
    3. Instagram: https://www.instagram.com/deltaone_hk/
    4. Email: support@deltaone.com.hk
    5. Online Chat on Website: https://www.deltaone.com.hk/


2. Can I only make inquiries in English?

  • We provide both English and Chinese support for our customers.

 

3. What are your Customer Support operating hours?

  • Our customer support is available from 11 AM to 9 PM (HKT). Please note that we may have slower response times during weekends and holidays.