ABOUT GORO's
 

1. What is goro's?

• goro’s is a silver accessory brand founded by Goro Takahashi, the legendary Japanese craftsman of Native American style Jewellery.

2. Who is Goro Takahashi?
 

• Goro Takahashi is the legendary Japanese craftsman of Native American style jewelry.
• Goro first learned how to carve leather from a US occupation troop soldier during his teenage and opened his first shop in Aoyama, Tokyo in 1966 at the age of 27. He then moved to the USA to study silver carving from the Native Americans. He was given the title “Yellow Eagle”  by a Sioux tribesman.
• After his return to Japan, Goro Takahashi moved his shop from Aoyama to Harajuku, also in Tokyo. He added this Native American style to his creative design sense, which elevated his jewellery to an even higher level.
• Goro Takahashi left this world in December 2013 and goro’s products have become legendary and continue to fascinate people around the world.
   

3. Who wears goro's?
 

• Many celebrities around the world including Eric Clapton, G-DRAGON from Big Bang, Hong Kong actor and Singer Shawn Yue, and premier Japanese celebrities such as Takuya Kimura from SMAP, Anna Tsuchiya, TAKAHIRO from Exile are fans of goro’s.

ABOUT GORO'S ITEMS
 

1. What are the Sizes of Chains?

• There are 2 sizes with the Chains
  1. Standard Chains are 47 cm longs
  2. Long Chains are 70 cm long

2. What are the Sizes of Bracelets?

• This the size chart of each inner circumference.
• Please take note that the size of your palm would be related to select the size too. Also, there would be a slight individual difference as the Leather’s characteristic.
• Hence, it’s hard to tell you the right size without taking a look your hand in person. But I do hope it helps you to consider!

ABOUT DELTAONE HONG KONG

1. Who is DELTAone Hong Kong?

• DELTAone Hong Kong is the first global branch of DELTAone to open in Hong Kong.
• DELTAone is the most trusted retailer of goro’s Accessories from Japan, which is located in Harajuku. We deliver ONLY genuine goro’s products with the largest variety from different generations. All of goro’s items sold at DELTAone Hong Kong are authentic. We supply them from DELTAone, a specialty store of goro’s in Japan.

2. Who is DELTAone?

• DELTAone is the premier second-hand retailer of goro’s accessories in Japan. The flagship store is located in the heart of Harajuku and offers the largest variety of goro’s Accessories.

3. What is the difference between DELTAone Hong Kong and DELTAone in Japan?

• At DELTAone Hong Kong, we deliver our products domestically in Hong Kong and globally to serve all customers who are goro’s fans. 
• Considering the value of these items to our customers and valuing the craftsmanship by goro’s, we want to make sure the products are safely delivered to your door. This is why we use SF express for Hong Kong domestic delivery and DHL for international delivery.  We make sure that these delivery vendors offer secure insurance coverage and also reliability in terms of delivery and customs clearance so that we achieve our objectives.
• DELTAone Hong Kong will continue to deliver a reliable and valuable service for our customers.

4. Is there any physical store in Hong Kong?

• Unfortunately, we only have an online store in Hong Kong at the moment.

5. Can I sell my goro's to DELTAone Hong Kong?

• The buyback of item is not available in Hong Kong at the moment. We only offer this service in Japan.

6. Can I ask your help to setup my goro's?

• Yes, we will provide this service for free in most cases. We can assist you you in setting up your goro’s before the shipment. If you would like to get this service, please contact us or refer to our setup page. 
  https://www.deltaone.com.hk/pages/goros-setup
• To not damage your items, our goro's professionals with years of experience will assist you with the setup.
• Reference Video:​
  1. 【中文字幕】goro的羽毛解析|  goro的羽毛解釋|  DELTAone香港
     https://www.youtube.com/watch?v=FhjZEYIOwQY
  2. 【中文字幕】如何檢查你goro的羽毛吊墜的真偽？  DELTAone香港
     https://www.youtube.com/watch?v=RS9DuT9Mt9M

7. Is there a list of countries where the items can be shipped to?

• Yes, the eligible countries for international shipping are listing in the checkout page, under the Shipping Destination tab.
• Currently, we support international shipping to the following countries:
  • Australia
  • Belgium
  • Canada
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Italy
  • South Korea
  • Macau
  • Malaysia
  • Netherlands
  • Portugal
  • Singapore
  • Switzerland
  • Taiwan
  • Thailand
  • United Kingdom
  • United States
     
• Disclaimer: Information may be changed or updated without notice.

8. What payments are available at the checkout?

• Currently, we offer payments with Credit Card, Bank Transfer, PayMe, and Paypal (on request basis). 

ABOUT DELIVERY

1. How long would it take to deliver the items?

• For our customers in Hong Kong, your product(s) will be delivered to your registered address by SF Express (https://www.sf-express.com/hk/en/) within 7 to 14 days. 
• For more details, please check the following page.
  https://www.deltaone.com.hk/pages/shipping

2. Can I ship internationally?

• We provide global shipping for our customers living outside of Hong Kong. Your product(s) will be delivered either by DHL (http://www.dhl.com.hk/en/express.html) or UPS (https://www.ups.com/hk/en/Home.page) within 7 to 14 days. 
• For more details, please check the following page.
  https://www.deltaone.com.hk/pages/shipping

3. How much is the shipping charge?

• For local delivery within Hong Kong, we will charge you 50 HKD. We currently offer a special promotion of free delivery for orders over 2,000 HKD.
• For international delivery, when orders are made, we will charge you an advance payment of 1,600 HKD for the shipment cost. After the calculation of the actual cost, we will refund the difference to your account, which you've used as the payment method. If the actual shipping cost exceeds 1,600 HKD, the extra amount will be covered by DELTAone Hong Kong.
• Note: Generally, the refunded will be completed within one week from the date of arrival.

4. Are there any remarks for international shipping?

• Yes, we have remarks for UPS and DHL international shipping. Please make sure to read the remarks on the Shipping page before making an order with DELTAone Hong Kong

5. How can I track my order?

• After your shipment is out for delivery, we will send you the tracking number to your email.

6. Is there any special promotion?

• For delivery in Hong Kong, we currently offer a special promotion of free delivery for orders over 2,000 HKD.

7. Can I deliver to EF Lockers?

• Yes. If you would like to deliver your items to the EF Lockers, please enter the locker code and address at the checkout. You can check this information from SF's website:
  https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/

8. Will there be shipment insurance?

• Yes, shipment insurance will be arranged by us.

9. Can you write down the item as a gift and/or change the item value on the delivery invoice?

• We are required to write down the actual cost of the item(s) on the parcel to make sure that it will be fully insured by the delivery vendors. Also, we cannot write down your item as a gift.
   

10. Do you accept international bank transfer as a payment method? If yes, who will bear the bank charges?
 

• Yes, we do accept international bank transfer. Once you add the item to your shipping card, you can choose “Bank Transfer (International)” as you payment method. The bank information for payment will be prompted on the page.
• All bank charges are borne by the customer, which includes local, intermediary, and overseas bank charges. We do recommend using TransferWise, a money transfer service, for our customers living outside of Hong Kong. TransferWise will significantly reduce fees for international bank transfer, up to 8 times lower fees for overseas remittance and faster transaction compared to other overseas remittance providers. For more information, please read this article.
• To register, please click here.

VIP

1. Do you have a loyalty or VIP program?

• Yes. As a prestige VIP member of DELTAone Hong Kong, you can enjoy special offers and discounts. You will also be entitled to have instant access to the latest arrivals of rare goro's items.
• For more details, please check the following page:
  https://www.deltaone.com.hk/pages/vip

2. What are the requirements of being a VIP member with DELTAone Hong Kong?

• To qualify for a VIP membership, you must purchase a total of 400,000 HKD worth of goro's from our website (https://deltaone.com.hk).

3. What are the benefits of being a VIP member?

• The perks of being a VIP

1. VIP card issued by DELTAone
2. 5% discount on your future purchases
3. Free delivery for customers in Hong Kong
4. Look out for products that you are interested

Disclaimer:
-VIP discount is excluded for Special Made items such as Eagles and All Gold items. For more information about the exclusion, please consult our staff.

Guarantee

1. Are goro’s item sold at DELTAone Hong Kong genuine?

• Yes, all of goro’s items sold at DELTAone Hong Kong is genuine. All our products are sourced from Japan, while our buyers at DELTAone have long years of experience and knowledge in handling goro’s.

2. Will you issue a guarantee card for the item(s)?

• Yes, a guarantee card is issued for the items sold at DELTAone. (Note: There are some exceptions)

3. Another retailer informed me that the item is fake. What can I do with it?

• If the item is later identified to be fake at other goro’s retailers, we will refund the full amount to our customers. 

4. What kind of information are indicated on the guarantee card?

• The product name, weight, and item code information will be indicated on the guarantee card.

5. I lost my guarantee card, can I still refund my item?

• The full refund policy will not be applicable to customers who have lost their guarantee card. Please keep your guarantee card safe with the product.

6. Do you have any sample design for the guarantee card?

• Yes, we have a sample of the guarantee card on the “Guarantee” page.
  https://www.deltaone.com.hk/pages/guarantee

CUSTOMER SUPPORT

1. How can I contact DELTAone Hong Kong?

• You can contact us via the following channels:

1. Whatsapp: +852-9402-7356
2. Facebook Messenger: http://m.me/DELTAoneHK
3. Instagram: https://www.instagram.com/deltaone_hk/
4. Email: support@deltaone.zendesk.com
5. Online Chat on Website: https://www.deltaone.com.hk/

2. Can I only make inquiries in English?

• We provide both English and Chinese support for our customers.

3. What are the Customer Support hours of operation?

• Our customer support is available from 11 AM to 9 PM (HKT). Please be noted, however, we may have slower response time during weekends and holidays.