・All of goro’s items sold at DELTAone Hong Kong is genuine. We supply them from DELTAone, a specialty store of goro’s in Japan. The buyers of DELTAone have long years of experience in handling goro’s.
・All products (except for the leather bracelet, leather ring, leather cord, jump rings, and plastic beads) will be issued a guarantee card by DELTAone. If the item sold at DELTAone is later identified to be not genuine, DELTAone will offer a full refund to the customer. The product name, weight, and item code information will be indicated on the card. Full refund policy will not be applicable to customers who’ve lost their guarantee card. Please keep your guarantee card safe with the product.
・DELTAone offers a VIP plan. A VIP card will be issued to customers who’ve made purchases over 400,000 HKD. VIP members can enjoy a 5 percent discount on their future purchases.
・For customers in Hong Kong, we offer free delivery for orders over 2,000 HKD. In general, we will use SF Express to deliver your products.
・We offer global shipping for customers outside of Hong Kong. The shipment cost of 1,600 HKD will be charged as a deposit. After the calculation of the actual cost, we will refund the difference to your account, which you’ve used as the payment method.
・If you have any questions or concerns, please feel free to contact us.