Shipping

Hong Kong Delivery


For our customers in Hong Kong, your product(s) will be delivered to your registered address by SF Express (https://www.sf-express.com/hk/en/) within 7 to 14 days. We currently offer a special promotion of free delivery for orders over 2,000 HKD. For orders under 2,000 HKD, we will charge you a delivery fee of 50 HKD.


If you require special arrangements, such as sending your products to EF lockers, please feel free to contact us.


International Delivery


We provide global shipping for our customers living outside of Hong Kong. Your product(s) will be delivered either by DHL (http://www.dhl.com.hk/en/express.html) or UPS (https://www.ups.com/hk/en/Home.page) within 7 to 14 days. UPS courier and Parcel Pro’s Insurance Service (https://www.parcelpro.com/) will be used for international shipments with individual values of the items exceeding 5,000 Euros. For both DHL and UPS courier, full insurance coverage for your shipment will be provided.

 

When orders are made, we will charge you an advance payment of 1,600 HKD for the shipment cost. After the calculation of the actual cost, we will refund the difference to your account, which you've used as the payment method. If the actual shipping cost exceeds 1,600 HKD, the extra amount will be covered by DELTAone Hong Kong.


General Remarks:

・The difference of shipping fee will be refunded to you within one week from the date of arrival.

・In accordance with the Terms and Conditions of DHL and UPS, the shipping fee will vary by weight, value, and distance. Therefore, the actual shipping charge will be informed once the item(s) has been shipped out. 

・For international shipping, customs clearance will be handled by the customer.

・If you plan to order an item(s) with gold, turquoise, and/or leather, please make sure that the item is not listed under the Import Prohibition List of your country. (Note: goro's uses 18k gold)

・Regarding the prohibited items, you can confirm this by calling the DHL in your country. (https://www.logistics.dhl/global-en/home/contact-us.html)

・For international delivery, please be informed that those customers who chose Bank Transfer (International) as the payment method, the customer will bear all costs incurred. This includes the bank transaction fee (both local and overseas charges) for SWIFT Payment and refunds (if applicable). Your products will be delivered to your registered address within 7 to 14 days from the date of receipt of payment.

UPS Shipment Remarks:

・The refund for the shipping fee may take longer for orders using the UPS shipment. 

・We take precautions in delivering your products as discreet as possible, however, unexpected incidents may occur. In that case, the incidents will be handled in accordance with Parcel Pro’s Terms & Conditions.

・To verify that your shipment was delivered, an adult’s signature of the recipient will be required at the time of delivery. The courier may ask the recipient to present a personal identification document.

・In cases where the delivered item(s) is incorrect, damaged, missing, or stolen, it is your responsibility to report the incident, submit necessary documents, and keep the original packaging (i.e. parcel boxes, items, guarantee cards, bubble wrap, and labellings) that was delivered until the insurance claim is completed. This information will be transferred to Parcel Pro for investigation. (Note: Data and documents will be kept in accordance with DELTAone Hong Kong’s and Parcel Pro’s privacy policy.) 

・In case of an insurance claim, the reimbursements from Parcel Pro typically take over 3 months to be completed.


General Notes


Please be noted that all the deliveries where applicable shall be made on a best-effort basis, and while DELTAone Hong Kong strives to deliver products on the dates intimated, the actual delivery may take longer than the expected arrival time.


The delivery may take longer time due to inter alia:

  1. Bad weather
  2. Flight delays
  3. Political disruptions
  4. Place of delivery
  5. Other uncontrollable events
  6. Customs clearance

We thank you for your understanding and cooperation in advance.