Shipping

Hong Kong Delivery


For our customers in Hong Kong, your product(s) will be delivered to your registered address by SF Express (https://www.sf-express.com/hk/en/) within 7 to 14 days. We currently offer a special promotion of free delivery for orders over 2,000 HKD.


If you require special arrangements, such as sending your products to EF lockers, please feel free to contact us.


International Delivery


We provide global shipping for our customers living outside of Hong Kong. Your product(s) will be delivered by DHL (http://www.dhl.com.hk/en/express.html) within 7 to 14 days.


When orders are made, we will charge you an advance payment of 1,600 HKD for the shipment cost. After the calculation of the actual cost, we will refund the difference to your account, which you've used as the payment method. 

Remarks:

・The difference of shipping fee will be refunded to you within one week from the date of arrival.
・In accordance with the Terms and Conditions of DHL, the shipping fee will vary by the weight, value, and distance. Therefore, we will inform the customer about the actual shipping fee once the item(s) has been shipped.
・For international shipping, customs clearance will be handled by the customer.
・If you plan to order an item(s) with gold and/or turquoise, please make sure that the item is not listed under the Import Prohibition List of your country. (Note: goro's uses 18k gold)
・Regarding the prohibited items, you can confirm this 
by calling the DHL in your country. (https://www.logistics.dhl/global-en/home/contact-us.html)
・In general, we are prohibited from shipping an item with values exceeding 5000 Euros. If this is the case, please consult our staff.
・For international delivery, please be informed that those customers who chose Bank Transfer (International) as your payment method, the customer will bear all costs incurred. This includes the bank transaction fee (both local and overseas charges) for SWIFT Payment and refunds (if applicable).


General Notes


Please be noted that all the deliveries where applicable shall be made on a best-effort basis, and while DELTAone Hong Kong strives to deliver products on the dates intimated, the actual delivery may take longer than the expected arrival time.


The delivery may take longer time due to inter alia:

  1. Bad weather
  2. Flight delays
  3. Political disruptions
  4. Place of delivery
  5. Other uncontrollable events

We thank you for your understanding and cooperation in advance.