Return Policy

AT DELTAone WE ASSURE YOU WITH ONLY GENUINE GORO'S PRODUCTS! 
If you purchase a non-authentic goro's from us, we will give full refund for the purchase.


General Return Policy

Customer's have to note that many of our products are second hand, or used products. We will not accept any exchange unless it is a substantial quality issue, such as the product is broken, bended, torn. Our products are eligible for return/exchange up to 5 calendar days after receipt of product. If 5 days passed since receipt of product, we regret that we cannot offer refunds or exchanges. To be eligible for a return, your item must be unused, unworn, unaltered and in the same condition that you received it. It must also be in the original packaging sealed. To complete your return, we require a receipt or proof of purchase and have the product returned to us. 


Refunds (if applicable)

Customer will need to contact us at info@deltaone.com.hk within 5 calendar days after receipt of product. Once the item is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your credit card account again. It may take some time before your refund is reflected in your credit card account. Next contact your bank or credit card company. There is often some processing time before a refund is reflected to your account. If you’ve done all of this and you still have not received your refund, please contact us at info@deltaone.com.hk.

 

Exchanges (if applicable)

We only replace items that have a quality issue. However customer's have to note that many of our products are second hand, or used products. We will not accept any exchange unless it is a substantial quality issue. If you need to exchange it send us an email at info@deltaone.com.hk. We will inform you the address to return the item.

 

Shipping

To return your product, first please email us at info@deltaone.com.hk. We will inform you the address to return the item via email.