Return Policy

AT DELTAone WE ASSURE YOU WITH ONLY GENUINE GORO'S PRODUCTS! 
If you purchase a non-authentic goro's from us, we will give full refund for the purchase.



1. General Return Policy

Customers should note that many of our products are pre-owned, or used products. We will not accept any exchanges unless it is a substantial quality issue, such as the product is broken, bended, and/or torn. We will not accept returns of certain products, including any discounted or sales product that is listed on our website and/or in our physical retail store. Our products are eligible for return/exchange up to 5 calendar days after receipt of product. If 5 days have passed since the receipt of the product, we regret that we cannot offer refunds or exchanges. To be eligible for a return, your item must be unused, unworn, unaltered and in the same condition at the time of purchase. It must also be returned in the original seal. To complete your return, we require a receipt or proof of purchase and have the product returned to us.


2. Refunds (if applicable)

To request a refund, customers will need to contact us via email at info@deltaone.com.hk or visit our physical store located in No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong, within 5 calendar days after the receipt of the product. Once the item is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

 

3. Exchanges (if applicable)

We only replace items that have a quality issue. However customers must note that many of our products are pre-owned, or used products. We will not accept any exchange unless it is a substantial quality issue. If you wish to request an exchange, please send us an email at info@deltaone.com.hk. We will inform you the address to return the item. Exchange requests can also be processed at our physical store located in No.66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong. 

 

4. Shipping Address (Return)

To return your product, first please email us at info@deltaone.com.hk. We will inform you of the mailing address to complete the return process via email. Alternatively return requests can be processed at our physical store located in No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong.